Contact Support
Need help with Bloom? We're here to assist you with any questions or issues you may have.
Email: reliqueapp@gmail.com
Response Time: We typically respond within 24-48 hours
Frequently Asked Questions
Getting Started
Q: How do I start tracking my wellness victories?
A: Begin by setting up your wellness profile and choosing the areas you'd like to track (mood, energy, sleep, habits, etc.). Then start logging your daily victories and progress.
Q: Is this app a substitute for professional medical care?
A: No, Bloom is a wellness tracking tool for personal health monitoring. It cannot diagnose or treat medical conditions and does not replace professional healthcare.
Q: What types of wellness metrics can I track?
A: You can track mood, energy levels, sleep quality, water intake, exercise, meditation, and other personal wellness habits that matter to you.
Subscription & Billing
Q: How do I subscribe to premium features?
A: Tap the subscription button in the app, choose your preferred plan (monthly or annual), and complete the purchase through the App Store.
Q: How do I cancel my subscription?
A: You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > Bloom.
Q: Will I be charged immediately?
A: Yes, subscriptions are charged immediately upon purchase through the App Store.
Q: Can I get a refund?
A: Refunds are handled by Apple. You can request a refund through the App Store or by contacting Apple Support directly.
Technical Issues
Q: Why aren't my wellness insights updating?
A: Make sure you're consistently logging your wellness data. Insights are generated based on your tracking patterns over time.
Q: The app is crashing or running slowly
A: Try force-closing the app and reopening it. If the problem persists, restart your device or reinstall the app.
Q: Why can't I see my wellness trends?
A: Ensure you have logged data for at least a few days to generate meaningful trends and insights.
Account & Data
Q: Is my wellness data safe?
A: Yes, your wellness data is stored locally on your device. We take privacy seriously and follow strict data protection practices. See our Privacy Policy for details.
Q: Can I export my wellness data?
A: Yes, you can generate and share wellness reports directly from the app via email or messages.
Troubleshooting Guide
Wellness Tracking Tips
- Set realistic wellness goals that fit your lifestyle
- Log your victories consistently for better insights
- Use gentle reminders to build sustainable habits
- Celebrate small wins and progress
- Take breaks when needed - wellness is a journey
- Focus on feeling better, not just tracking numbers
App Performance
- Close other apps running in the background
- Ensure you have a stable internet connection for certain features
- Update to the latest version of Bloom
- Restart your device if the app becomes unresponsive
- Free up storage space on your device
Subscription Issues
- Check your internet connection
- Verify your Apple ID payment method is valid
- Restart the app after purchasing a subscription
- If features aren't unlocking, tap "Restore Purchases" in the app
Feature Requests & Feedback
We love hearing from our users! If you have suggestions for new features or improvements, please email us at reliqueapp@gmail.com. Your feedback helps us make Bloom better for everyone.
Privacy & Security
Your privacy is important to us. All wellness data is stored locally on your device. We don't share your personal information with third parties except as outlined in our Privacy Policy. For detailed information about data handling, please review our Privacy Policy.
App Store Reviews
Enjoying Bloom? We'd appreciate it if you could leave a review on the App Store. Your feedback helps others discover our app and helps us continue improving the service.
System Requirements
- iOS 13.0 or later
- iPhone or iPad with Retina display
- Internet connection for certain features
- Sufficient storage space for app and wellness history
Still Need Help?
If you can't find the answer to your question here, don't hesitate to contact our support team at reliqueapp@gmail.com. Please include:
- Your device model and iOS version
- App version number
- Detailed description of the issue
- Screenshots if applicable
We're committed to providing excellent support and will get back to you as soon as possible.